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Form
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Customer Satisfaction Survey
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Form
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Full Name
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Company Name
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Job Title
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Mobile Number
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Fields with * are mandatory
Q1. How satisfied are you with the frequency of follow up (call and or visit) by our sales team?
*
1. Very dissatisfied
2. Dissatisfied
3. Neutral
4. Satisfied
5. Very Satisfied
Please elaborate why you chose 1 or 2:
*
Fields with * are mandatory
Q2. How satisfied are you with the level of cooperation and attention you are receiving from our sales team?
*
1. Very dissatisfied
2. Dissatisfied
3. Neutral
4. Satisfied
5. Very Satisfied
Please elaborate why you chose 1 or 2:
*
Fields with * are mandatory
Q3. How satisfied are you with the lead time between ordering and receiving the goods?
*
1. Very dissatisfied
2. Dissatisfied
3. Neutral
4. Satisfied
5. Very Satisfied
Please elaborate why you chose 1 or 2:
*
Fields with * are mandatory
Q4. How satisfied are you with the accuracy of orders received from our distribution team?
*
1. Very dissatisfied
2. Dissatisfied
3. Neutral
4. Satisfied
5. Very Satisfied
Please elaborate why you chose 1 or 2:
*
Fields with * are mandatory
Q5. How satisfied are you with the quality of Al Taghziah products?
*
1. Very dissatisfied
2. Dissatisfied
3. Neutral
4. Satisfied
5. Very Satisfied
Please elaborate why you chose 1 or 2:
*
Fields with * are mandatory
Q6. How satisfied are you with the quality-to-price ratio of Al Taghziah products?
*
1. Very dissatisfied
2. Dissatisfied
3. Neutral
4. Satisfied
5. Very satisfied
Please elaborate why you chose 1 or 2:
*
Fields with * are mandatory
Q7. How satisfied are you with the variety of Al Taghziah products?
*
1. Very dissatisfied
2. Dissatisfied
3. Neutral
4. Satisfied
5. Very satisfied
Please elaborate why you chose 1 or 2:
*
Fields with * are mandatory
Q8. How satisfied are you with how we resolved any concerns or complaints you shared with us in the past?
*
1. Very dissatisfied
2. Dissatisfied
3. Neutral
4. Satisfied
5. Very Satisfied
Please elaborate why you chose 1 or 2:
*
Fields with * are mandatory
Q9. Overall, how satisfied are you in dealing with Al Taghziah S.A.L.?
*
1. Very dissatisfied
2. Dissatisfied
3. Neutral
4. Satisfied
5. Very Satisfied
Please elaborate why you chose 1 or 2:
*
Fields with * are mandatory
Q10. Is/are there any area(s) that you feel we need to improve so that your experience with us is improved?
*
Yes
No
Please let us know which area(s) we need to improve:
*
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Q11. How likely are you to recommend Al Taghziah products to other retailers or wholesalers?
*
1. Very unlikely
2. Unlikely
3. Neutral
4. Likely
5. Very likely
Fields with * are mandatory
Q12. Would you like to receive a brochure that contains all our products by WhatsApp?
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Yes, Please enter a WhatsApp number
No
Mobile Number
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